FAQs — Jersyfy

Order Placement

We’re here to assist you with checking your order status, managing returns or exchanges, and answering any questions you have about shopping with Jersyfy™.

Do I need an account to place an order?

No — you’re welcome to shop as a guest by providing your email and shipping details at checkout. Please double-check your contact information, as all order confirmations and updates will be sent via email.

That said, creating a Jersyfy™ account comes with added perks:

Quickly track your orders in one place.
Save your shipping details for faster checkouts.
View and manage your complete order history.
Get early access to special offers and promotions.

Is it free to create an account?

Yes! Setting up a Jersyfy™ account is completely free, with no extra fees involved.

How can I check my order status?

You can track your order either by entering your order number or tracking ID on our website, or by signing into your Jersyfy™ account. We’ll also email you updates regarding your order’s processing and shipping status.

How do I return or exchange an item?

Most purchases made through jersyfy.com can be returned within 30 days from the purchase date. To initiate a return, visit your Order History or get in touch with our support team for help.

Note that some products — including seasonal items, promotional bundles, or oversized products — may be subject to different return guidelines. For full details, check our Returns & Refunds Policy.

Payment

We’re here to help you with any inquiries related to payments, billing concerns, transaction issues, or anything else you might need while shopping with Jersyfy™.

What payment methods and currency are accepted?

At Jersyfy™, we currently accept the following:

Credit and debit cards: Visa, MasterCard, American Express, Discover.

All payments are processed in U.S. dollars (USD). If your bank account is in a different currency, the final charge may vary based on exchange rates and any additional fees set by your payment provider. Please consult your bank for details.

Will my card be charged immediately after placing an order?

Yes — once your order is confirmed, your payment will be processed right away. Initially, this might appear as a pending transaction on your bank statement, but it typically finalizes shortly afterward.

What should I do if my payment is declined?

If your transaction doesn’t go through, try the following:

Ensure your card has sufficient balance.
Check if your card has expired.
Confirm that your bank allows online and international transactions.
Wait a few minutes and try again.
Contact your bank for clarification or attempt with a different card.

If the issue persists, feel free to contact our support team for assistance.

Why is my payment showing as "Pending"?

A Pending status means your bank has temporarily held the funds, but the payment hasn’t yet been fully processed. This is a common pre-authorization step for security purposes.

In most cases, this will clear automatically within a couple of business days. If it remains unresolved, we recommend reaching out to your bank for an update or to release the funds.